KPI: Financial Management

KPI Definition	Unit of Measure	Frequency	Remarks
Percent of on-going projects that follow IT budgeting process	%	Quarterly	This KPI highlights the adherence to Financial Management process.
Percent of on-going projects for which cost- benefit estimation is performed	%	Quarterly	A cost-benefit analysis would show if the project is profitable. This KPI reflects the adherence to such an analysis by various project teams
Percent of projects for which cost – benefit estimation is verified after implementation	%	Quarterly	This KPI reflects adherence to the process of cross verifying the cost-benefit estimation post project implementation. Such verification would reflect +ve or –ve deviation from the plan.
Percent of projects for which expenses have exceeded the approved budget	%	Quarterly	This KPI highlights the percentage of projects that are in red, having overshot the approved expenditure.
Percent of IT expenses that exceeds the approved budget	%	Quarterly	This KPI highlights the percentage of IT expenses that have overshot the approved expenditure.
Percent of IT departments for which the expenditure has exceeds the approved budget	%	Quarterly	This KPI highlights the percentage of IT departments that have overshot the approved expenditure.
Number of identified cost units	Number	Quarterly	This KPI highlights the number of cost units that have been identified. It reflects the degree of enablement of an IT organization to attribute IT expenses to the customers.
Number of identified charging units	Number	Quarterly	This KPI highlights the number of charging units that have been identified. It reflects the degree of readiness of an IT organization to charge its customers for the rendered services.
Percentage of charging units for which charging policy is defined and implemented	%	Quarterly	This KPI highlights the number of charging units for which charging policy is clearly articulated. It reflects the degree to which an IT organization can charge its customers for the rendered services.
Numbers of errors in financial reports	Number	Quarterly	This KPI signifies the accuracy of financial reporting. Ideally the value of this KPI should be zero.

KPI: Supplier Management

KPI Definition	Unit of Measure	Frequency	Remarks
Number of suppliers managed	Number	Quarterly	This KPI reflects the efficiency of Supplier Management process.
Number of Underpinning Contracts being managed	Number	Quarterly	This KPI reflects the efficiency of Supplier Management process.
%age of suppliers meeting contractual obligations	%	Quarterly	This KPI helps in determining supplier performance. Ideally the value of this KPI should be 100%.
Number of contracts that have been breached	Number	Monthly	This KPI helps in determining supplier performance and initiating necessary actions for contract breaches.
Cycle time between performance reviews with each supplier	Days	Half Yearly	This KPI reflects the seriousness of Supplier Manager in reviewing performance of suppliers. The review must happen at least once every month or as agreed in underpinning contract.
Number of suppliers whose contact details are not completed or correctly captured in Supplier & Contracts Database	Number	Quarterly	This KPI highlights the accuracy of information maintained in Supplier & Contracts Database.
Number of contracts that are not registered in Supplier & Contracts Database	Number	Quarterly	This KPI reflects the negligence on part of Supplier Manager to ensure that all contracts are timely registered in Supplier & Contracts database.
Number of underpinning contracts that are not more stringent than the corresponding SLA	Number	Quarterly	This KPI reflects that such contracts are bound to breach contracts and needs immediate intervention for re-negotiation.