When your house plumbing develops some snag you would see
the symptoms. There would be a water leakage or no supply of water to a tap. Especially
in case of concealed pipes you may find dampness in your walls. These all are
the incidents that indicate that
there is something wrong with the plumbing. These incidents typically would
reflect an underlying problem for which
the root cause is not yet known.
You would call a plumber to identify what is wrong with the
plumbing, i.e. to identify the root cause. This is Problem Management. Plumber
might give some filler (like m-seal) or you yourself can opt for one which is a
temporary workaround. This is Incident Management where your goal is to have an
asap resolution. Though it can provide a relief in terms of stopping the
leakage, but this does not resolve the problem. Please note that problem is
different from incident (which may simply be an indicator of something major to
come). Plumber would look into identifying the source of leakage. Now you have
the error and identify how it can be
rectified, i.e., the resolution. This is known
error.
Some part would need replacement, i.e. change, which could be a pipe, tap or combination of multiple parts.
Plumber would provide you the details of parts to be replaced. This is RFC. This detail has to be taken to a
hardware shop and given to shopkeeper. This is change management. Plumber may
give you a time when he would come and replace the fittings. This is forwards schedule of change. Shopkeeper
will validate the details and check the fitment of the parts before giving it
to you. Shopkeeper may give you multiple options along with information
regarding cost, quality, etc. and seek your approval for a particular type or
brand. This is CAB approval. All
these constitute Change Management.
You will take this to your plumber who would change the
fittings, test and ensure that there is no more leakage. This is Release & Deployment
Management. In case there is any warranty for the parts, you would ensure that
it is properly documented and stored. This is Service Asset And Configuration
Management.
