KPI: Event Management

KPI Definition	Unit of Measurement	Frequency	Remarks
Percentage of incidents logged using automated tools	Percentage	Monthly / Quarterly	This KPI measures the effectiveness of monitoring tool.
Number of events per category	Number	Weekly / Monthly / Quarterly	This KPI measures the number of events reported by monitoring tools. KPI can be reported based on category of the event (category (informational, warning, exceptional).
Number of events per CI	Number	Weekly / Monthly / Quarterly	This KPI highlight the top 10/25/50 CIs that that report the maximum number of events.
Percentage of events that resulted in incidents	Percentage	Weekly / Monthly	This KPI highlights  the number and percentage of events that resulted in an incident