KPI: Service Catalog Management

KPI Definition	Unit of Measure	Frequency	Remarks
Number of services that are being delivered/offered to the customer but not included in service catalog	Number	Quarterly	This KPI signifies the accuracy of service catalog. Service Catalog Manager must ensure that information in service catalog should not be outdated. Ideally the value of this KPI should be zero.
Number of services that are retired but still reflecting in service catalog	Number	Quarterly	This KPI signifies the accuracy of service catalog. Service Catalog Manager must ensure that information in service catalog should not be outdated. Ideally the value of this KPI should be zero.
Number of services for which the information stored in service catalog is outdated	Number	Quarterly	This KPI signifies the accuracy of service catalog. Service Catalog Manager must ensure that information in service catalog should not be outdated. Ideally the value of this KPI should be zero.
Number of services for which the information in service catalog is not in sync with that in service portfolio.	Number	Quarterly	This KPI signifies the accuracy of service catalog. Service Catalog Manager must ensure that information in service catalog is in sync with that in service portfolio. Ideally the value of this KPI should be zero.
The frequency at which the information stored in service catalog is updated	Days	Quarterly	This KPI reflect the average time gap for updating information in service catalog in order to ensure that all information is up to date.
Number of contributions made towards definition of services and service packages	Number	Quarterly	This KPI indicates the degree of participation of Service Catalog Manager in definition of services and service packages.