'DIMAICR': A 6 STEP APPROACH TO IMPLEMENT CAPACITY MANAGEMENT IN YOUR ORGANIZATION

STEP 1: Define

• Define Capacity Management process
• Identify team responsible for capacity management
• Train relevant team members
• Establishing capacity requirements to meet service level requirements of new or changed services
• Map future business requirements
• Through periodic consultation with business stakeholders
• Translate business requirements into IT requirements
• Forecast IT requirements
• Forecast component capacity requirements considering current capacity utilization and performance
• For forecasting use techniques like trending, application and/or service sizing, capacity modelling, etc.
• Map technology needs:
• Research for emerging technologies and products
• Consider relevant emerging technologies and products as an alternative mean to efficiently and effectively meet IT capacity requirements considering cost, performance and other significant aspects
• Prepare and maintain an up to date Capacity Plan
• Conduct periodic reviews

STEP 2: Implement

• Implement Capacity Management process
• Deploy a Capacity Manager
• Responsible for process management and publishing periodic reports
• Identify all critical services
• Identify CIs mapping to these critical services
• Mark these CI as critical
• Capacity Plan

STEP 3: Monitor & Analyze:

• Collect capacity and performance data (like utilization, response time reports etc.,)
• Identify capacity/performance issues
• Identify underutilized and over utilized components
• Analyse collected data to identify current or potential capacity and performance issues
• Corrective actions

STEP 4: Improve:

• Propose & implement corrective actions in order to prevent business impact due to poor performance or lack of capacity; Corrective actions could be:
• Performance tuning
• Redeploying under-utilized capacity
• Procuring additional capacity
• Influencing demand
• Access. manage and improve capacity management process
• Cost optimization techniques

STEP 5: Control:

• Perform risk assessment , identify and implement mitigation options
• Maintain a risk register
• Analyze and resolve capacity related incidents and problems
• Analyze impact of changes and implement related recommendations

STEP 6: Report: Periodically report on-

• Corrective actions
• Performance of resources
• Resource utilization
• Capacity projections vs. utilization
• Issues with/due to capacity management
• Process performance