SIAM and SMI will provide a service management layer that
enables integration of multiple suppliers while for SI the outsourcing
organization will have their internal framework or best practices that they
adopt. In a multi-supplier engagement, irrespective of approach (SIAM /SMI/SI) you
adopt the challenge always remains that how you manage your suppliers. This situation
is complicated since no standard framework is available. Organizations have to
entirely depend on want their consultant or service provider tells them.
Following figure depicts a vendor engagement model that can
be used for any multi-supplier engagement approach:
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