Is Your Organization Reactive Or Proactive?

A number of IT organizations believe that they are proactive since they perform some of the activities proactively. So how to tell whether your organization is a reactive or a proactive organizations. Answer to the following questions will help you to judge this.

Q1. Are you often facing the state of fire fighting?

Q2. Are you constantly achieving availability over the committed levels?

Q3. Are you aware about the current IT maturity?

Q4. Do you have evolving processes?

Q5. Is IT objective aligned or integrated with business objectives?

Q6. Does IT speak in the language of TCO and RoI (or ROV) for services?

Q7. Do you focus on customer experience and expectation?

Q8. Are you able to convert outcomes into $ value and showcase the value of IT to business?

Q9. Is your IT organization constantly trying to align itself with changing business needs?

Q10. Do you provide proactive guidance to the business in terms of the new or improved business services (enabled by IT)?

Q11. Is your ratio of automated to manually logged tickets <= 1?

Now rate your answers using the following table:

Q. No.	Score  (Answer = “Yes”)	Score  (Answer = “No”)
1	0	1
2	1	0
3	1	0
4	1	0
5	1	0
6	1	0
7	1	0
8	1	0
9	0	1  (Is proactively aligned)
10	1	0
11	1	0

After rating your answers, sum your score. If your total score is less than 10, it reflects that there is a very high probability that your organization is a reactive organization. Lesser the score greater is the degree of reactiveness.