Some Common Misconceptions

I have come across a number of misconceptions that people have about ITIL and would like to clarify the same. Some of the common misconceptions are:

1. "We have installed ITIL"/ "We have bought ITIL and are in process of its installation"

 ITIL is not a software package that can be bought or installed.

2. "We are following ITIL Standard"

ITIL is not a standard but a framework of good/best practices. ISO20000 is the standard which is based on ITIL.

3. "ITIL is dependent on Tools"

ITIL consists of a set of processes. Processes are not dependent on tool and so is ITIL. Tools acts as the enablers.

4. "I am ITIL Master Certified"

ITIL Master certification is not available yet. Thus, none of us can be ITIL Master certified. ITIL V2 Managers certification was commonly referred to as Masters by a section of people in the industry and this definition still exists for them. And this is the misconception being carried forth by the group of people following that school of thought.