ITIL stands for Information Technology Infrastructure Library. ITIL is a set of best practices for service management.
Till date three versions of ITIL has been released. Version 1 of ITIL (ITIL V1) was published in 1989 by CCTA, which is now Office of Givernment Ccommenrce (OGC), an administrative body of government of Great Britain. Version 2 of ITIL (ITIL V2) was published in 2000 and finally in 2007 Version 3 (ITIL V3) was released.
ITIL V2 consisted of two core volumes - Service Support & Service Delivery each having set of 5 processes.
With ITIL V3, the focus is now on 'integration of IT with business'. ITIL V3 has 5 core volumes or phases of lifecycle - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the old ITIL V2 processes has been moved to one of these lifecycle phases.
ITIL is a framework of best practices. It is not a standard. BS15000 was the standard that was based on ITIL V2 and it has subsequently given way to ISO 20000.
Note: I have or would be publishing seperate blogs to understand different ITIL concepts.
Till date three versions of ITIL has been released. Version 1 of ITIL (ITIL V1) was published in 1989 by CCTA, which is now Office of Givernment Ccommenrce (OGC), an administrative body of government of Great Britain. Version 2 of ITIL (ITIL V2) was published in 2000 and finally in 2007 Version 3 (ITIL V3) was released.
ITIL V2 consisted of two core volumes - Service Support & Service Delivery each having set of 5 processes.
With ITIL V3, the focus is now on 'integration of IT with business'. ITIL V3 has 5 core volumes or phases of lifecycle - Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. All of the old ITIL V2 processes has been moved to one of these lifecycle phases.
ITIL is a framework of best practices. It is not a standard. BS15000 was the standard that was based on ITIL V2 and it has subsequently given way to ISO 20000.
Note: I have or would be publishing seperate blogs to understand different ITIL concepts.
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