Key ITIL Processes For Cloud Computing: Service Provider Perspective (Internal Facing) - Request Fulfillment

ITIL and Cloud Computing Series - Part 17

Request fulfillment is the process responsible for fulfilling service requests. Such requests are simply provisioned. These requests does not go through a formal change approval cycle.

But in cloud environment, the requests for addition, modification or deletion/removal of the existing capacity or resource has to be done in real time. Such requests are raised by the customer and provisioned without any change approval cycle. The request fulfillment team has to ensure that such requests are received in a complete manner and all required approvals, if any, from the customer side is provided along with the request.