Key ITIL Processes For Cloud Computing: Service Provider Perspective (Internal Facing) - Financial Management

ITIL and Cloud Computing Series - Part 16

With cloud computing the 'Unit' of charging has to be defined as charging is based on resource utilization, transactions, etc. Cost has to be properly allocated to different customers to ensure effective accounting and charge-back. Also, effective budgeting process would be required as all investments has to be strongly justified. The process has to be capable to provide details on return on investment (RoI) and total cost of ownership (TCO) of cloud services.