Key ITIL Processes For Cloud Computing: Service Provider Perspective (Internal Facing) - Service Asset & Configuration Management

ITIL and Cloud Computing Series - Part 13

Friends, first of all I am extremely sorry for being 'offline' for a considerable amount of time. I am continuing this series from where I had left.

SACM can be said to be the "heart" of ITSM. Any IT organization is dependent on accurate CMDB and Configuration Management System (CMS) for information. Each IT component of a cloud infrastructure has to be registered in the CMDB along with a well defined relationship. These IT components would be responsible for supporting many customers of the Cloud service Provider. So a failure of a single component has the potential to have a severe impact on many customers and thus the service provider.