Key ITIL Processes For Cloud Computing: Service Provider Perspective (Internal Facing) - Demand Management

ITIL and Cloud Computing Series - Part 14

In a cloud environment there can be a sudden surge in demand. The probability of the surge will be much higher in public cloud. The provider has to be ready to provision such demands. Thus, effective mapping of demand trend and patterns of business activity (PBA) for every customer is required. The analysis of PBA and trend analysis will help in addressing the change in demand pattern. Also, this will help in identifying the ways to influence demand. A close linkage with capacity management and financial management is needed.