"What Is" And "What Is Not" A Process

Organizations do ‘things’ to achieve its objectives.

Example:

• Managing and handling IT support
• Handling procurement
• Designing new products and services
• Handling recruitment
  
• Others

‘Things’ are:

• Formed by logical and consistent set of organizational activities
• Focused on achieving a desired outcome
• Significantly large

Outcomes of the above example could be:

• Managing and ensuing that the issues/complaints are resolved within the defined time-lines (SLA) efficiently and cost effectively
• Getting the financial & technical details for an item required, identifying & finalizing the vendors, approval for procuring it, and finally procuring it from the selected vendor
• Identifying the new products and services for the market space, its key feature & customer requirements and designing the same
• Respond to the resource needs of the organization by identifying the candidates with right skill set, experience, capability and attitude

These ‘Things’ are processes.


Process is not

• Marketing and sales team
• Finance department
• HR department
• Procurement department
• Others

These are the organizational functions that contribute towards performing a process or an activity within a process.