KPI: Change Management

KPI Definition	Unit of Measure	Frequency	Remarks
Number of open changes	Count	Weekly / Monthly	This KPI provides information regarding the changes that are currently open.
Percentage of changes that has been rolled back	%	Monthly	This KPI provides information about the success of a change implementation. It signifies the quality of change planning, build and test. Value for this KPI should be minimum (tending towards zero).
Percentage of emergency changes	%	Monthly	This KPI highlights the health of IT environment. Higher the value of this KPI, more unstable the existing IT environment is.
Percentage of changes that do not have status as "Completed"	%	Monthly	This KPI signifies the changes that have been implemented but has not been closed. This may mean that PIR has not been completed. Value for this KPI should be minimum.
Percentage of scheduled changes that have not been implemented as scheduled	%	Monthly	This KPI provide information regarding number of changes that are part of FSC but have not implemented. It signifies the effectiveness and quality of change planning.
The number of incidents traced to implemented Changes.	count	Weekly / Monthly	This KPI highlight the impact of a change that has not been rolled back and may have been considered to be successful during PIR. It also indicates the quality of impact analysis and testing.
Percentage of unauthorized changes	%	Monthly	This KPI highlights the changes that have been implemented bypassing the change management process