KPI: Service Asset & Configuration Management

KPI Definition	Unit of Measure	Frequency	Remarks
Variance in actual CI information with respect to that recorded in CMDB.	Variance	Quarterly	This KPI reflects the accuracy of CI information stored in CMDB.
Variance in actual asset information with respect to that recorded in asset database respectively.	Variance	Quarterly	This KPI reflects the accuracy of Asset information stored in Asset Database.
Average time between two consecutive CMDB reconciliation	Days	Quarterly	This KPI provides information regarding the reconciliation of CMDB. Larger the time span, greater are the chances for inaccuracy in CMDB information.
Average time between two consecutive asset reconciliation	Days	Quarterly	This KPI provides information regarding the reconciliation of Asset Database. Larger the time span, greater are the chances for inaccuracy in Asset information stored in Asset Database.
Percentage of Configuration Items mapped onto IT services in the Configuration Management Database (CMDB) relative to all Configuration Items that can be related to IT services.	%	Quarterly	This KPI highlights the gap w.r.t the services which are yet to be mapped to CIs.
Total number of deviations identified during asset audit	Number	Quarterly	This KPI reflects the accuracy of asset information in Asset Database
Percentage reduction of non recorded CI in CMDB	%	Quarterly	This KPI reflects the accuracy of capturing CIs
Percentage reduction of wrongly recorded CI information in CMDB	%	Quarterly	This KPI reflects the accuracy of update of CI information