KPI: Change Evaluation

KPI Definition	Unit of Measure	Frequency	Remarks
Number of changes for which change evaluations has been performed	Number	Monthly	This KPI signifies efficiency of Change Evaluation process.
%age of change evaluations performed w.r.t. the changes implemented during the period	%	Monthly	This KPI highlights how effectively the Change Evaluation process has been implemented. Ideally this should be 100%.
Number of changes where there are significant deviation in actual performance of the change vis-à-vis predicted performance	Number	Weekly	This KPI reflects how effectively a change evaluation is performed. Ideally the value for this KPI should be zero.
Number of instances where stakeholder expectation is incorrectly set	Number	Monthly	This KPI highlights effectiveness of Change Evaluation process is correctly setting the expectation of concerned stakeholders.
Number of implemented changes for which actual benefit does not meet the acceptance criteria	Number	Monthly	This KPI reflects how effectively a change evaluation is performed. Ideally the value for this KPI should be zero.
Number of change evaluations which are not substantiated with change evaluation report	Number	Weekly	This KPI reflects how effectively a change evaluation process is being followed. Ideally the value for this KPI should be zero.