|
KPI Definition
|
Unit of Measure
|
Frequency
|
Remarks
|
|
Percentage
Availability of IT Resource / Services
|
%
|
Monthly
|
This
KPI highlights the percentage availability or uptime of resources and/or
services. When subtracted from 100, this provides percentage ‘Downtime’ or
‘Unavailability’, which can be used as another KPI.
|
|
Mean
time between failures (MTBF), i.e. uptime, of IT resource or service.
|
Hours / Days
|
Monthly
|
This
KPI provides the actual uptime of services or resources.
|
|
Mean
time to restore, i.e. downtime
|
Minutes / Days
|
Monthly
|
This
KPI provides the actual downtime of services or resources.
|
Saturday, August 17, 2013
KPI: Availability Management
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment