Need of ITSM

Overall complexity of IT is evolving with increased global scope and competition. Business is demanding more value even from their internal IT organizations. Besides, dependency of business on IT is increasing everyday which has made IT critical for success of the business. This has resulted in a shift of focus. In a number of organizations, IT is now being considered as a ‘Profit Centre’ instead of ‘Cost Centre’.

Thus, to ensure that IT is constantly able to deliver value effectively and efficiently, ITSM is the key. Today, every organization is investing in ITSM, trying to develop it as their capability and as a strategic asset.