Is ITIL For Your Organization?

Often people think “Is ITIL relevant for my organisation?”  The answer is that ITIL is relevant to all organizations that use IT. Today every organization is dependent on IT. Thus, ITIL is applicable to organizations across the following domains:

Airlines	Banking	Consulting
Defence	Education	Finance
Government	Healthcare	Insurance
Legal (LPOs)	Manufacturing	Media
Outsourcers	Publication	Retail
Service Providers	Tourism	Others…

Why An Organization Needs ITIL?

With globalization and increasing dependency of business on IT, the IT environment is getting even more complex day-by-day. Availability of IT services supporting the business is very critical for the survival of organizations. Thus, managing these services gains utmost importance and hence ITSM. Since ITIL is the most widely accepted framework for ITSM, it has to be adopted by IT support teams to ensure that quality and continuously improving & evolving IT services are available to support the changing business needs. It provides a structured approach to service provisioning alongside embedding discipline in the IT organization. This also helps in proactive risk assessment and thus its mitigation.

ITIL helps in developing a service culture in the organization. This ensures that a clear communication channel is established between the business and IT.