Often we refer to ITIL V3 having processes for Strategic, Tactical and Operational layers of management. Let us understand what these layers mean.
Strategic Layer: It is the highest level of
organizational management and consists of roles responsible for managing the
company. This is the decision making layer of the organization that is
responsible for giving direction to the organization by virtue of the
strategies they define. It provides the vision and mission, i.e. long term
organizational goals. They perform operations to manage the profitability of
the company.
Tactical Layer: This layer is responsible
for managing the operational layer and showing them the direction to deliver
according to the organization’s goals. They convert the organizational goals
into short term targets or milestones. They enable the operational layer to
understand how they can contribute towards achieving the vision. They monitor
the operational layer and provide regular updates and management reports to
strategic layer.
Operational Layer: This is the layer that
works on the floor and delivers assigned targets or goals in order to meet the
organization’s vision. They perform activities to complete the tasks assigned
to them by the tactical layer.
