Key ITIL Processes For Cloud Computing: Customer Perspective - Service Continuity Management

ITIL and Cloud Computing Series - Part 4

In case the customer is having their own private cloud (within their premises) then their existing service continuity policy still holds good. But when they are availing the cloud services from a service provider then this becomes another critical process for them.

Since the services are hosted with the cloud service provider, it is very important to evaluate the service continuity process and policy offered by the service provider. This then should be analyzed to understand its relevance to organizational service continuity and business continuity policy. If need be then the offered service continuity process, policy and plan should be negotiated upon to address the organizations needs and concerns.