Key ITIL Processes For Cloud Computing: Customer Perspective - Release & Deployment Management

ITIL and Cloud Computing Series - Part 7

As in cloud environment customer could only be concerned about their hosted services or applications and not the cloud infrastructure, any release and deployment would be done remotely. In case of private cloud the release policy would not be drastically different to the one in traditional ITSM environment.

But in case of Public cloud the Release & Deployment process, policy and plan would be significantly influenced by the service provider. The customer would have to ensure that their interests are taken care of. They also have to ensure that the criteria for emergency releases are agreed upon with the Service provider.