Key ITIL Processes For Cloud Computing: Customer Perspective - Change Management

ITIL and Cloud Computing Series - Part 6

Every IT service has to go through a change at one point of time or other during its life cycle. Change to the hosted services or applications can be controlled by the customer organization following their organizational change policy.

But the concern starts when the customer is using public cloud, and even more so when the cloud infrastructure itself needs a change. These changes, specifically the ones related to cloud infrastructure, are controlled by the service provider and would be based on their change policy. Thus, for a customer it is very important to analyse the impact of such changes on their services, the associated risks and mitigation options.