KPI: Supplier Management

KPI Definition	Unit of Measure	Frequency	Remarks
Number of suppliers managed	Number	Quarterly	This KPI reflects the efficiency of Supplier Management process.
Number of Underpinning Contracts being managed	Number	Quarterly	This KPI reflects the efficiency of Supplier Management process.
%age of suppliers meeting contractual obligations	%	Quarterly	This KPI helps in determining supplier performance. Ideally the value of this KPI should be 100%.
Number of contracts that have been breached	Number	Monthly	This KPI helps in determining supplier performance and initiating necessary actions for contract breaches.
Cycle time between performance reviews with each supplier	Days	Half Yearly	This KPI reflects the seriousness of Supplier Manager in reviewing performance of suppliers. The review must happen at least once every month or as agreed in underpinning contract.
Number of suppliers whose contact details are not completed or correctly captured in Supplier & Contracts Database	Number	Quarterly	This KPI highlights the accuracy of information maintained in Supplier & Contracts Database.
Number of contracts that are not registered in Supplier & Contracts Database	Number	Quarterly	This KPI reflects the negligence on part of Supplier Manager to ensure that all contracts are timely registered in Supplier & Contracts database.
Number of underpinning contracts that are not more stringent than the corresponding SLA	Number	Quarterly	This KPI reflects that such contracts are bound to breach contracts and needs immediate intervention for re-negotiation.